Responsible Gaming Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
At Spinago, we are committed to promoting responsible gaming practices and ensuring that our platform remains a safe and enjoyable environment for all players in Australia. We recognize that while gaming is a form of entertainment for most players, it can become problematic for some individuals.
This Responsible Gaming Policy outlines the measures, tools, and resources available at Spinago casino to help players maintain control over their gaming activities and seek assistance if needed.
1. Our Commitment to Responsible Gaming
Spinago Australia is dedicated to:
- Providing a safe and secure gaming environment for all registered players
- Implementing effective player protection measures and self-exclusion tools
- Promoting awareness of responsible gaming practices through education
- Preventing underage gambling and protecting vulnerable individuals
- Complying with Australian gaming regulations and industry best practices
- Offering access to professional support services for problem gambling
2. Recognizing Problem Gambling
Problem gambling can affect anyone. At Spinago casino, we encourage players to be aware of warning signs that may indicate gaming is becoming problematic:
Warning Signs Include:
- Spending more time or money on gaming than originally intended
- Chasing losses or gambling with money you cannot afford to lose
- Neglecting personal, family, or professional responsibilities
- Borrowing money or selling possessions to fund gaming activities
- Feeling anxious, irritable, or depressed about gaming outcomes
- Lying to friends or family about the extent of your gaming activities
- Using gaming as an escape from personal problems or negative emotions
- Experiencing relationship problems related to your gaming behavior
If you recognize any of these signs in yourself or someone you know, it is important to seek help immediately.
3. Self-Assessment Tools
Spinago provides access to confidential self-assessment tools to help players evaluate their gaming behavior. These tools are designed to:
- Help you understand your gaming patterns and potential risks
- Provide personalized feedback based on your responses
- Recommend appropriate actions or support resources if needed
- Remain completely confidential with no data shared with third parties
Players can access self-assessment questionnaires through their Spinago login account under the Responsible Gaming section.
4. Player Protection Tools
Spinago casino offers comprehensive player protection tools accessible through your account dashboard after Spinago login:
4.1 Deposit Limits
Set daily, weekly, or monthly deposit limits to control spending:
- Limits can be set or decreased at any time and take effect immediately
- Increases to deposit limits require a 24-hour cooling-off period
- Once set, limits cannot be circumvented until the chosen period expires
- Players receive notifications when approaching their set limits
4.2 Loss Limits
Control your potential losses over specified periods:
- Set maximum loss amounts for daily, weekly, or monthly periods
- System automatically prevents further gaming once limit is reached
- Decreases take effect immediately; increases require 24-hour delay
- Net losses are calculated as deposits minus withdrawals
4.3 Session Time Limits
Manage the duration of your gaming sessions:
- Set maximum session durations from 15 minutes to 24 hours
- Receive pop-up reminders when approaching time limit
- Automatic logout occurs when session limit is reached
- View detailed session history in your account dashboard
4.4 Reality Checks
Stay informed about your gaming activity:
- Receive periodic notifications showing time spent and amount wagered
- Customize notification frequency (every 30, 60, or 90 minutes)
- Choose to continue playing or take a break after each reminder
- Access detailed activity summaries at any time
4.5 Take a Break
Temporarily suspend your Spinago account:
- Choose cooling-off periods from 24 hours to 6 weeks
- Account access is immediately suspended for chosen duration
- No deposits, wagers, or withdrawals during break period
- Account automatically reactivates after specified timeframe
- Existing withdrawal requests are processed normally
4.6 Self-Exclusion
Permanently or long-term close your Spinago casino account:
- Self-exclusion periods range from 6 months to permanent closure
- All account access is immediately revoked upon confirmation
- Marketing communications are ceased within 24 hours
- Any remaining balance is returned via verified payment method
- Minimum exclusion period is 6 months with no early reinstatement
- Attempting to open new accounts will result in immediate closure
5. Activating Protection Tools
To activate any responsible gaming tool at Spinago:
- Log in to your Spinago account using your standard Spinago login credentials
- Navigate to the "Responsible Gaming" section in your account settings
- Select the desired tool or limit you wish to implement
- Follow the on-screen instructions and confirm your choices
- Receive immediate confirmation via email and account notification
For assistance with setting up protection tools, contact our support team 24/7 via live chat or email.
6. Underage Gaming Prevention
Spinago strictly prohibits gaming by individuals under 18 years of age in Australia. Our prevention measures include:
- Mandatory age verification during account registration process
- Document verification requirements before first withdrawal
- Regular audits of player accounts to ensure compliance
- Immediate account closure if underage gaming is detected
- Refund of deposits to the original payment source
- Confiscation of any winnings from underage accounts
- Blocking of payment methods associated with underage attempts
Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gaming sites.
7. Marketing and Communications
Spinago Australia follows responsible marketing practices:
- All marketing materials include responsible gaming messages and warnings
- Promotional offers clearly state terms, conditions, and wagering requirements
- Players can opt out of marketing communications at any time
- Self-excluded players are removed from all marketing databases immediately
- Marketing is never targeted at vulnerable individuals or minors
- Bonuses and promotions do not encourage excessive or irresponsible play
8. Support and External Resources
Spinago casino partners with leading Australian problem gambling support organizations to provide professional assistance:
| Organization |
Service |
Contact |
Availability |
| Gambling Help Online |
Online counseling and support |
www.gamblinghelponline.org.au 1800 858 858 |
24/7 |
| Lifeline Australia |
Crisis support and suicide prevention |
www.lifeline.org.au 13 11 14 |
24/7 |
| Gamblers Anonymous |
Peer support groups |
www.gamblersanonymous.org.au |
Various meeting times |
| Relationships Australia |
Family counseling services |
www.relationships.org.au 1300 364 277 |
Business hours |
| Financial Counselling Australia |
Free financial advice |
www.financialcounsellingaustralia.org.au 1800 007 007 |
Business hours |
All support services listed above are free, confidential, and staffed by trained professionals experienced in problem gambling intervention.
9. National Self-Exclusion Register
In addition to Spinago's internal self-exclusion program, Australian residents can register with BetStop, the National Self-Exclusion Register:
- BetStop allows self-exclusion from all licensed Australian gaming operators
- Registration is free, confidential, and available 24/7
- Once registered, you will be excluded from all participating operators
- Visit www.betstop.gov.au or call 1800 181 700 for more information
- Self-exclusion periods range from 3 months to permanent
Spinago fully complies with all BetStop exclusion orders and regularly updates our systems to honor national exclusions.
10. Staff Training and Awareness
All Spinago team members receive comprehensive responsible gaming training:
- Mandatory training on recognizing signs of problem gambling behavior
- Protocols for approaching and assisting potentially vulnerable players
- Regular updates on responsible gaming best practices and regulations
- Knowledge of available support resources and referral procedures
- Understanding of all available player protection tools and their implementation
Our customer support team is available 24/7 to assist with responsible gaming concerns and tool activation.
11. Monitoring and Intervention
Spinago employs advanced monitoring systems to identify potentially problematic gaming behavior:
- Automated algorithms analyze player activity patterns for risk indicators
- Flagged accounts trigger manual review by trained responsible gaming specialists
- Proactive outreach to players showing concerning behavioral changes
- Provision of information about responsible gaming tools and support resources
- Implementation of mandatory cooling-off periods when necessary
- Account restrictions or temporary suspension for player protection
12. Complaints and Dispute Resolution
If you have concerns about responsible gaming practices at Spinago casino:
- Contact our dedicated Responsible Gaming Team via email at responsiblegaming@spinago.com
- Provide detailed information about your concern or complaint
- We will acknowledge receipt within 24 hours and investigate thoroughly
- You will receive a detailed response within 7 business days
- If unsatisfied with our response, you may escalate to external regulatory bodies
13. Policy Review and Updates
This Responsible Gaming Policy is reviewed annually and updated as necessary to reflect:
- Changes in Australian gaming regulations and legislation
- Emerging best practices in responsible gaming
- Feedback from players, support organizations, and regulatory bodies
- Technological advancements in player protection tools
- Research findings on problem gambling prevention and intervention
Material changes to this policy will be communicated to registered players via email and account notification.
Remember: Gaming should be entertaining, not a way to make money. Never gamble with money you cannot afford to lose. At Spinago, we are committed to helping you enjoy gaming responsibly.