Responsible Gaming Policy

At Spinago, we are committed to promoting responsible gaming practices and ensuring that our platform remains a safe and enjoyable environment for all players in Australia. We recognize that while gaming is a form of entertainment for most players, it can become problematic for some individuals.

This Responsible Gaming Policy outlines the measures, tools, and resources available at Spinago casino to help players maintain control over their gaming activities and seek assistance if needed.

1. Our Commitment to Responsible Gaming

Spinago Australia is dedicated to:

Providing a safe and secure gaming environment for all registered players
Implementing effective player protection measures and self-exclusion tools
Promoting awareness of responsible gaming practices through education
Preventing underage gambling and protecting vulnerable individuals
Complying with Australian gaming regulations and industry best practices
Offering access to professional support services for problem gambling

2. Recognizing Problem Gambling

Problem gambling can affect anyone. At Spinago casino, we encourage players to be aware of warning signs that may indicate gaming is becoming problematic:

Warning Signs Include:

Spending more time or money on gaming than originally intended
Chasing losses or gambling with money you cannot afford to lose
Neglecting personal, family, or professional responsibilities
Borrowing money or selling possessions to fund gaming activities
Feeling anxious, irritable, or depressed about gaming outcomes
Lying to friends or family about the extent of your gaming activities
Using gaming as an escape from personal problems or negative emotions
Experiencing relationship problems related to your gaming behavior

If you recognize any of these signs in yourself or someone you know, it is important to seek help immediately.

3. Self-Assessment Tools

Spinago provides access to confidential self-assessment tools to help players evaluate their gaming behavior. These tools are designed to:

Help you understand your gaming patterns and potential risks
Provide personalized feedback based on your responses
Recommend appropriate actions or support resources if needed
Remain completely confidential with no data shared with third parties

Players can access self-assessment questionnaires through their Spinago login account under the Responsible Gaming section.

4. Player Protection Tools

Spinago casino offers comprehensive player protection tools accessible through your account dashboard after Spinago login:

4.1 Deposit Limits

Set daily, weekly, or monthly deposit limits to control spending:

Limits can be set or decreased at any time and take effect immediately
Increases to deposit limits require a 24-hour cooling-off period
Once set, limits cannot be circumvented until the chosen period expires
Players receive notifications when approaching their set limits

4.2 Loss Limits

Control your potential losses over specified periods:

Set maximum loss amounts for daily, weekly, or monthly periods
System automatically prevents further gaming once limit is reached
Decreases take effect immediately; increases require 24-hour delay
Net losses are calculated as deposits minus withdrawals

4.3 Session Time Limits

Manage the duration of your gaming sessions:

Set maximum session durations from 15 minutes to 24 hours
Receive pop-up reminders when approaching time limit
Automatic logout occurs when session limit is reached
View detailed session history in your account dashboard

4.4 Reality Checks

Stay informed about your gaming activity:

Receive periodic notifications showing time spent and amount wagered
Customize notification frequency (every 30, 60, or 90 minutes)
Choose to continue playing or take a break after each reminder
Access detailed activity summaries at any time

4.5 Take a Break

Temporarily suspend your Spinago account:

Choose cooling-off periods from 24 hours to 6 weeks
Account access is immediately suspended for chosen duration
No deposits, wagers, or withdrawals during break period
Account automatically reactivates after specified timeframe
Existing withdrawal requests are processed normally

4.6 Self-Exclusion

Permanently or long-term close your Spinago casino account:

Self-exclusion periods range from 6 months to permanent closure
All account access is immediately revoked upon confirmation
Marketing communications are ceased within 24 hours
Any remaining balance is returned via verified payment method
Minimum exclusion period is 6 months with no early reinstatement
Attempting to open new accounts will result in immediate closure

5. Activating Protection Tools

To activate any responsible gaming tool at Spinago:

Log in to your Spinago account using your standard Spinago login credentials
Navigate to the "Responsible Gaming" section in your account settings
Select the desired tool or limit you wish to implement
Follow the on-screen instructions and confirm your choices
Receive immediate confirmation via email and account notification

For assistance with setting up protection tools, contact our support team 24/7 via live chat or email.

6. Underage Gaming Prevention

Spinago strictly prohibits gaming by individuals under 18 years of age in Australia. Our prevention measures include:

Mandatory age verification during account registration process
Document verification requirements before first withdrawal
Regular audits of player accounts to ensure compliance
Immediate account closure if underage gaming is detected
Refund of deposits to the original payment source
Confiscation of any winnings from underage accounts
Blocking of payment methods associated with underage attempts

Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gaming sites.

7. Marketing and Communications

Spinago Australia follows responsible marketing practices:

All marketing materials include responsible gaming messages and warnings
Promotional offers clearly state terms, conditions, and wagering requirements
Players can opt out of marketing communications at any time
Self-excluded players are removed from all marketing databases immediately
Marketing is never targeted at vulnerable individuals or minors
Bonuses and promotions do not encourage excessive or irresponsible play

8. Support and External Resources

Spinago casino partners with leading Australian problem gambling support organizations to provide professional assistance:

Organization	Service	Contact	Availability
Gambling Help Online	Online counseling and support	www.gamblinghelponline.org.au 1800 858 858	24/7
Lifeline Australia	Crisis support and suicide prevention	www.lifeline.org.au 13 11 14	24/7
Gamblers Anonymous	Peer support groups	www.gamblersanonymous.org.au	Various meeting times
Relationships Australia	Family counseling services	www.relationships.org.au 1300 364 277	Business hours
Financial Counselling Australia	Free financial advice	www.financialcounsellingaustralia.org.au 1800 007 007	Business hours

All support services listed above are free, confidential, and staffed by trained professionals experienced in problem gambling intervention.

9. National Self-Exclusion Register

In addition to Spinago's internal self-exclusion program, Australian residents can register with BetStop, the National Self-Exclusion Register:

BetStop allows self-exclusion from all licensed Australian gaming operators
Registration is free, confidential, and available 24/7
Once registered, you will be excluded from all participating operators
Visit www.betstop.gov.au or call 1800 181 700 for more information
Self-exclusion periods range from 3 months to permanent

Spinago fully complies with all BetStop exclusion orders and regularly updates our systems to honor national exclusions.

10. Staff Training and Awareness

All Spinago team members receive comprehensive responsible gaming training:

Mandatory training on recognizing signs of problem gambling behavior
Protocols for approaching and assisting potentially vulnerable players
Regular updates on responsible gaming best practices and regulations
Knowledge of available support resources and referral procedures
Understanding of all available player protection tools and their implementation

Our customer support team is available 24/7 to assist with responsible gaming concerns and tool activation.

11. Monitoring and Intervention

Spinago employs advanced monitoring systems to identify potentially problematic gaming behavior:

Automated algorithms analyze player activity patterns for risk indicators
Flagged accounts trigger manual review by trained responsible gaming specialists
Proactive outreach to players showing concerning behavioral changes
Provision of information about responsible gaming tools and support resources
Implementation of mandatory cooling-off periods when necessary
Account restrictions or temporary suspension for player protection

12. Complaints and Dispute Resolution

If you have concerns about responsible gaming practices at Spinago casino:

Contact our dedicated Responsible Gaming Team via email at responsiblegaming@spinago.com
Provide detailed information about your concern or complaint
We will acknowledge receipt within 24 hours and investigate thoroughly
You will receive a detailed response within 7 business days
If unsatisfied with our response, you may escalate to external regulatory bodies

13. Policy Review and Updates

This Responsible Gaming Policy is reviewed annually and updated as necessary to reflect:

Changes in Australian gaming regulations and legislation
Emerging best practices in responsible gaming
Feedback from players, support organizations, and regulatory bodies
Technological advancements in player protection tools
Research findings on problem gambling prevention and intervention

Material changes to this policy will be communicated to registered players via email and account notification.

Remember: Gaming should be entertaining, not a way to make money. Never gamble with money you cannot afford to lose. At Spinago, we are committed to helping you enjoy gaming responsibly.