Terms & Conditions

1. Acceptance of Terms

1.1 Agreement to Terms

By creating a Spinago login account or using our services, you confirm that:

• You have read and understood these Terms & Conditions
• You accept and agree to be bound by these Terms
• You agree to comply with all applicable laws and regulations in Australia
• You meet all eligibility requirements outlined in Section 2

1.2 Modifications to Terms

Spinago reserves the right to modify, amend, or update these Terms at any time. We will notify registered users of material changes via:

• Email notification to your registered email address
• Prominent notice on the Spinago Casino website
• In-account notification upon Spinago login

Continued use of Spinago services after changes take effect constitutes acceptance of the modified Terms.

1.3 Additional Policies

These Terms incorporate by reference the following policies:

• Privacy Policy
• Responsible Gaming Policy
• Bonus Terms & Conditions
• Anti-Money Laundering Policy

2. Eligibility Requirements

2.1 Age Requirement

To register and play at Spinago Casino, you must:

• Be at least 18 years of age
• Have reached the legal gambling age in your jurisdiction (whichever is higher)
• Provide valid proof of age upon request

2.2 Jurisdiction Requirements

Spinago Australia services are available to residents of Australia who:

• Are physically located in Australia at the time of accessing the service
• Comply with all applicable Australian federal and state gaming laws
• Are not accessing the service from a prohibited jurisdiction

2.3 Legal Capacity

By registering at Spinago, you represent that:

• You have full legal capacity to enter into this agreement
• You are not restricted by any legal or regulatory authority from gambling
• You are acting on your own behalf and not on behalf of any third party
• All information provided during Spinago login registration is accurate and complete

2.4 Restricted Persons

The following persons are prohibited from using Spinago Casino services:

• Employees of Spinago and their immediate family members
• Gaming license holders and their affiliates
• Persons with self-exclusion orders from any gambling operator
• Persons listed on any gambling prohibition registers

3. Account Registration and Management

3.1 Account Creation

To use Spinago Casino services, you must:

1. Complete the registration form with accurate personal information
2. Create a unique Spinago login username and secure password
3. Verify your email address
4. Provide identification documents as requested

3.2 Account Restrictions

Each player is permitted only ONE account at Spinago Australia. You agree that:

• You will not create multiple accounts under any circumstances
• You will not allow any other person to access your Spinago login credentials
• You will not use another person's account
• Duplicate accounts will be closed and associated winnings forfeited

3.3 Account Security

You are responsible for maintaining the confidentiality of your Spinago login details. You must:

• Keep your username and password confidential
• Notify Spinago immediately of any unauthorized account access
• Use a strong, unique password
• Log out after each gaming session
• Not share your account credentials with any third party

3.4 Account Verification

Spinago Casino reserves the right to request verification documents at any time, including:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement dated within 90 days)
• Payment method verification (credit card images, e-wallet screenshots)
• Additional documents as required by Australian regulations

Failure to provide requested documents within 30 days may result in account suspension or closure.

4. Deposits and Payments

4.1 Accepted Payment Methods

Spinago Australia accepts the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• Bank transfers
• E-wallets (as specified on the website)
• Cryptocurrency (Bitcoin, Ethereum, where applicable)

4.2 Deposit Requirements

When making deposits to your Spinago Casino account:

• Minimum deposit amounts apply (as specified on the cashier page)
• All deposits must be made from payment methods in your own name
• Third-party deposits are strictly prohibited
• Deposits may be subject to verification checks
• Processing times vary by payment method

4.3 Currency

Spinago Australia operates in Australian Dollars (AUD). All transactions, including deposits, withdrawals, and game play, are conducted in AUD unless otherwise specified.

4.4 Transaction Fees

Spinago Casino does not charge fees for deposits or withdrawals. However:

• Your payment provider may impose their own fees
• Currency conversion fees may apply for non-AUD transactions
• Bank charges may apply for wire transfers

5. Withdrawals

5.1 Withdrawal Process

To request a withdrawal from your Spinago account:

1. Log in to your Spinago Casino account
2. Navigate to the cashier/withdrawal section
3. Select your preferred withdrawal method
4. Enter the withdrawal amount
5. Confirm the transaction

5.2 Withdrawal Requirements

Before processing withdrawals, Spinago requires:

• Account verification (KYC) must be completed
• Minimum withdrawal amounts apply (as specified in your account)
• Wagering requirements on bonuses must be fulfilled
• Withdrawals must be made to the same payment method used for deposits (where possible)

5.3 Processing Times

5.4 Withdrawal Limits

Spinago Casino imposes the following withdrawal limits:

• Daily withdrawal limit: As specified in your account tier
• Weekly withdrawal limit: As specified in your account tier
• Monthly withdrawal limit: As specified in your account tier
• VIP players may have enhanced limits (contact support for details)

5.5 Reversal of Withdrawals

Pending withdrawals may be cancelled by the player before processing. Once processed, withdrawals cannot be reversed.

6. Bonuses and Promotions

6.1 Bonus Terms

All bonuses and promotions at Spinago Australia are subject to:

• Specific terms and conditions for each promotion
• Wagering requirements (typically 30x-50x)
• Time limits for bonus use
• Game restrictions and contribution percentages
• Maximum bet limits while wagering bonuses

6.2 Bonus Eligibility

To be eligible for Spinago bonuses:

• You must have a verified account
• You must meet the minimum deposit requirement
• You must opt-in to the promotion (where required)
• You cannot have multiple active bonuses simultaneously
• You must not have violated any Terms of Service

6.3 Wagering Requirements

Before withdrawing bonus winnings, you must:

• Complete the specified wagering requirement
• Comply with maximum bet restrictions
• Play eligible games (contribution rates vary by game type)
• Use the bonus within the specified time frame

6.4 Bonus Abuse

Spinago reserves the right to void bonuses and winnings if:

• Irregular play patterns are detected
• Multiple accounts are used to claim bonuses
• Bonus terms are violated
• Fraudulent activity is suspected

7. Game Rules and Fair Play

7.1 Game Integrity

All games at Spinago Casino:

• Use certified Random Number Generators (RNG)
• Are tested by independent auditing agencies
• Display Return to Player (RTP) percentages
• Operate under strict fairness protocols

7.2 Player Conduct

Players must not engage in:

• Collusion with other players
• Use of automated betting software or bots
• Exploitation of software errors or glitches
• Fraudulent or illegal activities
• Abusive behavior toward staff or other players

7.3 Game Malfunctions

In the event of a game malfunction:

• All affected bets and payouts are void
• Spinago will investigate and take appropriate action
• Players will be notified of the resolution
• Funds will be returned to player accounts where applicable

7.4 Disconnections

If a disconnection occurs during gameplay:

• Unresolved bets will remain valid for 24 hours
• Players can resume the game upon reconnection
• Winnings will be credited to the account automatically
• Contact support if issues persist

8. Responsible Gaming

8.1 Commitment to Responsible Gaming

Spinago Australia is committed to promoting responsible gaming. We provide tools to help players maintain control:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Self-exclusion options (temporary or permanent)
• Reality checks and reminders

8.2 Self-Exclusion

Players can request self-exclusion by:

• Contacting Spinago customer support
• Specifying the exclusion period (minimum 6 months)
• Confirming the request in writing

During self-exclusion:

• Access to your Spinago login account will be blocked
• You will not receive promotional communications
• Any attempts to create new accounts will be prevented
• The exclusion period cannot be reversed or shortened

8.3 Problem Gambling Support

If you believe you have a gambling problem, contact:

• Gambling Help Online: 1800 858 858 (Australia)
• Lifeline: 13 11 14
• Gambling Counselling services in your state

9. Privacy and Data Protection

9.1 Data Collection

Spinago Casino collects personal information including:

• Name, date of birth, contact details
• Payment information and transaction history
• Gameplay history and preferences
• Device and location data
• Communications with customer support

9.2 Data Usage

Your data is used to:

• Process transactions and verify your identity
• Comply with legal and regulatory requirements
• Provide customer support
• Improve our services and user experience
• Send promotional communications (with your consent)

9.3 Data Security

Spinago employs industry-standard security measures:

• SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits and updates
• Restricted access to personal information

9.4 Your Rights

Under Australian privacy law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the relevant authority

10. Anti-Money Laundering (AML)

10.1 AML Compliance

Spinago Australia complies with Australian AML/CTF legislation. We:

• Verify the identity of all players
• Monitor transactions for suspicious activity
• Report suspicious transactions to relevant authorities
• Maintain detailed transaction records

10.2 Source of Funds

Spinago may request documentation to verify the source of your funds, including:

• Bank statements
• Proof of income (payslips, tax returns)
• Proof of inheritance or gift
• Sale of assets documentation

10.3 Suspicious Activity

Spinago reserves the right to:

• Suspend or close accounts showing suspicious activity
• Report transactions to AUSTRAC (Australian Transaction Reports and Analysis Centre)
• Withhold funds pending investigation
• Refuse service to individuals on sanctions lists

11. Intellectual Property

11.1 Ownership

All content on Spinago Casino, including but not limited to:

• Website design, graphics, and layout
• Software and game content
• Logos, trademarks, and branding
• Text, images, and multimedia

Is the exclusive property of Spinago or its licensors and is protected by copyright, trademark, and other intellectual property laws.

11.2 Restrictions

You may not:

• Copy, reproduce, or distribute any Spinago content
• Modify, reverse engineer, or decompile any software
• Use Spinago trademarks without written permission
• Frame or link to Spinago content without authorization
• Create derivative works based on Spinago materials

11.3 User License

Spinago grants you a limited, non-exclusive, non-transferable license to:

• Access and use the website for personal entertainment
• Download software as required for gameplay
• View and print content for personal reference

12. Limitation of Liability

12.1 Service Availability

Spinago Casino strives to provide uninterrupted service but does not guarantee:

• 24/7 availability without downtime
• Error-free or uninterrupted operation
• Compatibility with all devices and browsers
• Availability of specific games at all times

12.2 Exclusion of Liability

To the maximum extent permitted by Australian law, Spinago is not liable for:

• Direct, indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from service interruptions or technical issues
• Third-party actions or content
• Losses resulting from player error or misconduct

12.3 Indemnification

You agree to indemnify and hold harmless Spinago Australia, its officers, directors, employees, and agents from:

• Claims arising from your violation of these Terms
• Your breach of any law or third-party rights
• Your use or misuse of Spinago services
• Any content you submit or transmit through the service

13. Account Closure and Termination

13.1 Voluntary Closure

You may close your Spinago account at any time by:

• Contacting customer support
• Requesting account closure in writing
• Withdrawing all remaining funds

13.2 Involuntary Closure

Spinago reserves the right to suspend or permanently close your account if:

• You violate these Terms & Conditions
• You provide false or misleading information
• You engage in fraudulent or illegal activities
• You abuse bonuses or promotions
• You create multiple accounts
• Your account remains inactive for an extended period

13.3 Consequences of Closure

Upon account closure:

• Your Spinago login access will be revoked
• Unused bonus funds will be forfeited
• Remaining real money balance will be returned (subject to verification)
• You must not attempt to create a new account

13.4 Dormant Accounts

Accounts with no activity for 12 consecutive months are considered dormant:

• A monthly maintenance fee of $5 AUD may be charged
• Notification will be sent before fees are applied
• The account will be closed if the balance reaches zero
• Log in to your account to prevent dormancy

14. Dispute Resolution

14.1 Complaint Process

If you have a complaint about Spinago services:

1. Contact customer support via live chat or email
2. Provide detailed information about your complaint
3. Allow Spinago 7 business days to investigate
4. Receive a written response with our decision

14.2 Escalation

If you are unsatisfied with the resolution:

• Request escalation to a senior manager
• Provide additional evidence or documentation
• Allow an additional 14 days for review

14.3 Alternative Dispute Resolution

If the complaint cannot be resolved internally, you may:

• Contact our independent dispute resolution service
• Seek mediation through recognized ADR providers
• Lodge a complaint with relevant Australian regulatory bodies

14.4 Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Waiver

Failure by Spinago to enforce any right or provision does not constitute a waiver of that right or provision.

15.3 Assignment

You may not assign or transfer your rights or obligations under these Terms. Spinago may assign its rights and obligations to any third party without notice.

15.4 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Spinago Casino.

15.5 Language

These Terms are written in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

15.6 Force Majeure

Spinago shall not be liable for any failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• Acts of terrorism or war
• Government actions or regulations
• Internet or telecommunications failures
• Labor disputes or strikes

16. Contact Information

16.1 Customer Support

For questions about these Terms & Conditions or any aspect of your Spinago Casino experience:

• Live Chat: Available 24/7 on our website
• Email: support@spinago.com
• Response Time: Within 24 hours for email inquiries

16.2 Postal Address

Spinago Casino
[Legal Entity Address]
Australia

16.3 Licensing Information

Spinago operates under applicable Australian gaming licenses. License details are available on our website footer.